Assistance

An update to our loyal fans -

Thank you for being a loyal Auto Club Speedway fan, for all your patience and support. While we have been anxiously awaiting the season start in just a few short weeks, our team has been tirelessly working to evaluate the best possible solutions to ensure the safety of our fans, competitors, staff and local community.

Unfortunately, due to the ongoing COVID-19 pandemic, we will not be able to host fans at Auto Club Speedway in February 2021. The Auto Club 400 race weekend will be moved to the Daytona International Speedway Road Course.

While we are disappointed that guests will not be able to attend a NASCAR race at Auto Club Speedway in February, we must keep our primary focus on safety for all race guests and industry personnel.

Additionally, in conjunction with the realignment of Auto Club Speedway’s 2021 race weekend, the efforts will continue with the proposed redevelopment project to transform the track into a high-banked short track. Timing for approval will occur at a later date based on the impacts from COVID. This will allow fans and the industry the opportunity to properly close the history books on the storied 2-mile, D-shaped oval for what could be the final race on its original surface in 2022.

All customers who purchased tickets to the 2021 race weekend at Auto Club Speedway, will be moved into the 2022 race weekend. Our team will also place an additional 20% credit of what has been paid of your order (as of 12/08/2020) on to your Auto Club Speedway ticket account. The 20% can be used towards a purchase for any NASCAR event, at a NASCAR-owned track, subject to availability through the end of 2022. 

As a reminder, you can use your credit for the events in 2022 or at another event at a NASCAR-owned track through the 2021 or 2022 season, subject to availability. All refund requests could take a minimum of 60 days to process and show on your credit card. All refund requests had to be submitted by January 7, 2021.

Should you have any questions, please don’t hesitate to call us at: 1-800-944-7223.


FAQS

WHAT IS HAPPENING WITH MY 2021 TICKETS?

Your 2021 order will be moved automatically to 2022. You will be able to experience the 2022 event at Auto Club Speedway in the same seats/campsites that you had originally purchased for 2021. Our team will also place an additional 20% credit of what has been paid of your order (as of 12/8/2020) on to your Auto Club Speedway ticket account. The 20% can be used towards a purchase for any NASCAR event, at a NASCAR-owned track, subject to availability through the end of 2022.

WHEN WILL I SEE THE 20% CREDIT ADDED TO MY ACCOUNT?

Customers will receive a credit in their account within the next week; the week of 12/14/2020.

WHEN WILL I GET MY REFUND?

All refund requests had to be submitted by January 7, 2021. All refund requests could take a minimum of 60 days to process and show on your credit card.

WHAT IS THE DEADLINE TO REQUEST A REFUND?

All refund requests had to be submitted by January 7, 2021.

CAN I APPLY MY PAYMENT TOWARDS ANOTHER RACE AT A NASCAR-OWNED TRACK IN 2021 OR 2022?

Yes, please contact us at 1-800-944-7223, if you would like to go to another race on the NASCAR schedule at a NASCAR-owned track.

WHAT IS HAPPENING WITH MY PAYMENT PLAN?

Your seats and/or camping has been automatically secured for the 2022 Auto Club Speedway race weekend. If you had an upcoming payment plan scheduled, we will push that back one year from the originally scheduled date – e.g.: if you had a payment set on December 11, 2020, it will be pushed back to December 11, 2021.  No further action is required and you are all set for 2022.  We’ve tried to make this process as easy as possible, however if you would like to adjust your payment plan dates or inquire about other options please call us at 1-800-944-7223.

IF I OPT FOR A REFUND, WILL I STILL BE ABLE TO RENEW THE 2021 TICKETS I PURCHASED FOR THE 2022 RACE WEEKEND?

Yes, if you request a refund, you will still be able to renew your 2021 seats/camping for the 2022 event. We’ll reach out with more details once we get closer to the renewal window.

WHEN WILL WE KNOW IF THE NEW TRACK IS BEING BUILT?

In conjunction with the realignment of Auto Club Speedway’s 2021 race weekend, the efforts will continue with the proposed redevelopment project to transform the track into a high-banked short track. Timing for approval will occur at a later date based on the impacts from COVID. This will allow fans and the industry the opportunity to properly close the history books on the storied 2-mile, D-shaped oval for what could be the final race on its original surface in 2022.